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The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at
The Business

Team The role of the Workflow Analyst will be to enhance and maintain our workflows used for the pension administration business. The candidate will need to liaise with the Business Analysis team, end users and third party service providers as appropriate.

The ideal candidate will have experience of working on large applications within the financial services industry and have a good working knowledge of the project lifecycle and be able to define and map a business process into a workflow. Experience of converting business requirements into high level technical solutions and specifications is essential.

The Role

The successful candidate would have high level communication skills and be able to produce documentation to a high standard. The candidate must display high attention to detail and be able to establish effective working relationships with clients and/or business representatives. The candidate must be able to work calmly and effectively under pressure being aware of time constraints where appropriate such as legislative and/ or client driven deadlines.

Key Responsibiles

Work closely with clients and/or the business to identify and analyse core business processes and workflows
Design functional workflows and system implementation of the workflows
Facilitating workshops with SME's (Subject Matter Experts)
Documentation of process and work flows
Development of clear and detailed process maps and business requirements
Identifying issues and risks
Compile and maintain system test conditions and test cases reflecting requirements documentation. Execute test scripts against new system functionality to ensure that the system meets requirements. Regression test system where applicable
Ideally, subject matter expert in Insurance and/or Pensions Administration Systems. The candidate must have strong technical skills in mapping a business process into a workflow
Perform business process modelling using Visio to appropriate levels of detail (level 1, level 2, etc.) to ensure stakeholder agreement and support of the processes
Design and produce technical specification for the implementation of the functional business process and corresponding workflows using in-house proprietary Workflow Management Software
Scope business processes and facilitate process scoping and modelling sessions
Author detailed business requirement and technical specification documents
Deliver functional, technical, and system workflow specifications for complex business processes in a clear and concise manner
Convincing and presenting proposals by way of high level solutions to end users and/or stake holders.
Develop use cases and perform testing coordination
Provide support for user acceptance testing and participate in testing of new system functionality
Collaborate with architects, developer and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs
Maintain system test documentation to ensure completeness.
Identify, report and manage defects.